Services

CUSTOMER SERVICE






Lily Surgical is committed to providing our customers with the highest level of support and customer service.
We kindly ask you to help us improve our service. Please fill out the form below with a short description of the requested support and we will be sure to help you as soon as possible.

 

SPECIAL ORDERS


Custom Made Solutions: Unique services to support every surgeon and their personal techniques. We collaborate with our clients and surgeons to see what can be improved.
  • Customized instrument trays.
  • Personalized cannulas
  • Special Instrument finishes
  • Pursued technology:
We offer cross-referencing with other suppliers to simplify instrument ordering.
Online portal: For management system that allows you to track inventory, easy access to pricing to aid in budgeting etc.

REFURBISHMENT OR REPAIR SERVICE

Instrument Repair Process

  1. Download repair order form.
  2. Fill out and sign
  3. Package damaged/detective instrument(s) and include the completed form.
  4. Ship to :
    Lily Surgical Instrument Repair
    350 S Miami Avenue SUITE A
    Miami, FL 33130

International

For timely refurbishment or repair in regions outside the US, please contact - the appropriate instrument manufacturer's customer service department.



AUTHORIZED DISTRIBUTORS

> Orthotrust Medical link to website www.orthotrustmedical.com